does my TV have a snowy picture?
Make sure T.V is on Channel 4, check connection from Digital
Box to TV.
Why are some of my channels
in other languages?
Go into menu on your T.V set and turn off the S.A.P.
My TV has...One moment
Please...listed on the screen.
What do I do to fix this?
First, reboot your digital box by unplugging the Digital Box
from the socket for approximately about 5 minutes. Then
plug the power cord back in the wall socket. Next, turn
your Digital box and T.V set on. After all of these steps
are done your channels should come back on. If not, please
call Wilco customer service for further assistance. We can
be reached at 215.540.3930.
I have a blue screen on my T.V ? What do I
do to fix this?
Check to see if any input devices are on. An input
device is a DVD player, VCR, or any video games. If
any of these devices are on, please turn all devices off,
then check if the cable box is back on. If not, you
may have your T.V on video mode. You can change the T.V
off of video mode by pressing the video button or input
button on control or your T.V set. If the blue screen is
still on, please call Wilco customer service for further
What if I see cross streaks
on my TV?
This problem is usually caused by electrical interference.
This can be from power poles, car ignitions, atmospheric
conditions or appliances.
What if there is snow, sound, and picture distortion?
Double Check if your set is tuned to the proper channel.
I am not able to receive all
channels. What should I do?
Try to program missing channels into your TV by following
the instructions that came with your set. Some older cable-ready
sets are not able to pick up the full range of channels
we offer. You may need to install a digital cable
I see double images or ghosting
on my TV. What should I do?
Be sure all connectors are tight on the TV, VCR, cable box,
or video game. Never use a wrench to tighten a connector
on your equipment. It could cause severe damage to
your TV, VCR, or video game.
Why won't my remote
control respond when I press a key?
It could be because the remote is not operating in cable
mode. Press CABLE and try to change
channels. If nothing happens, take the batteries out, put
them back in, and try again. If the remote still doesn't
work, press the up and down button on the front of the cable
box. If the channel changes, then most likely you have a
faulty remote. The batteries, or the remote itself, may
need to be replaced.
How easy is it to hook up
my stereo to my Digital Cable?
Very easy. In fact, we'll be glad to do it for you.
Once your Wilco Digital Cable is hooked up to your stereo,
you will really begin to enjoy the full range of your home
entertainment experience. Not only can you listen
to music channels without having your television on, but
watching movies can be like having a theater in your home.
I set my VCR timer to
tape a program and it didn't work. Why?
Check to see if your television and VCR are on channel 3
or 4. Also, be sure the Wilco digital or analog cable box
is tuned to the channel you wish to record. If you want to
tape a locked channel, you must clear all lock options to
allow the cable box to tune to and display that channel.
Picture Problems you can correct
When channels roll and the problem can't be corrected with
vertical hold, call your TV Repair Service.
Slowly adjust either brightness or contrast control on TV.
If that doesn't work, call Wilco for service matter.
Double check your TV manual. It will tell you the proper
adjustments. If the adjustment can’t be made,
our TV Repair Service should be called.
This problem is sometimes caused by electrical power brownouts.
If not, check your TV manual. Finally call your TV
Picture Problems you can not correct yourself?
This problem could be signal overlap. Call Wilco for service.
Windshield Wiper Effect
Vertical or horizontal bar that moves across the screen. Call
Wilco for service.
Check for supplied plug or loose connections. In the event
the problem is not corrected, call Wilco for service.
Theft of Cable Service
The Cable Communications Act of 1984 declared unauthorized
reception of cable service a federal offense. More recently,
the Cable Act of 1992 clarified the government's stance
on cable theft, stating, no person shall intercept or receive
or assist in intercepting or receiving any communications
service offered over a cable system, unless specifically
authorized to do so by a cable operator or as may otherwise
be specifically authorized by law. In addition, punishment
of offenders has become more harsh. Now, penalties for any
person who willfully violates this law are fines of up to
$1,000 and/or imprisonment for up to six months.
We are Wilco share the federal government's serious view
of cable theft, and we're working to control this problem
for the good of our customers, our community, and our organization.
We ask for your assistance in detecting offenders of this
law. If you know or suspect someone is violating this law,
please contact our Customer Service department and let us
know. Call 215.540.3930.
It's simply the right thing to do.