FREQUENTLY ASKED QUESTIONS (FAQ’s)
What is Digital Cable?
It's a new and improved method to deliver television signals
to your home. Signals that will provide high quality
picture and sound.
Why should I
choose Digital over analog?
Digital
Television provides you with more programming channels,
multiple premium channels and a digital T.V. guide to make
it easier for locating channels.
What should I do if I plan to move?
BEFORE YOU MOVE, please call Wilco. This is the best way
for us to disconnect your service, retrieve your cable box,
and arrange for cable television service in your new home.
Call us in advance and we will schedule a new installation,
provided that your new home is in our service area.
Cable boxes, remote controls, and any other equipment provided
by us should be returned to us immediately should you decide
to disconnect your cable television service. You are
liable for these items and will continue to be billed until
the equipment is returned.
What is the difference between
Basic Service and Digital Cable Service?
Digital Cable uses advanced compression technology to deliver
more channels at higher resolution rates than is available
with core analog cable service. While Basic and Expanded
Basic channels remain analog within the digital delivery
platform, key new benefits include:
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More movies, special interest channels
and sports
Digital Music Channels - delivered right through the
set-top box
Interactive On-screen Program Guide from TV Guide permits
control, choice and convenience |
We have many affordable packages
for you to choose from. For more information about digital
cable service, or to upgrade your existing service, please
contact Wilco.
What services does Wilco offer?
Wilco provides Basic Analog Cable and Digital Cable T.V.
Please call a customer service representative at 215.540.3930
to find out if your can be serviced by Wilco.
How do I sign up for Wilco?
The easiest way is to call Wilco and speak to a Wilco customer
service representative to order service. Please call
215.540.3930 for service. Of course, you can always email
us at
info@wilcocable.com
and a representative will be happy to contact you to help
you sign up.
What
are the hours of operation?
Wilco customer service representatives are available Monday
through Friday 8AM to 5 PM. After hours you will be
forwarded to our 24/7 answering service or you can send an
email to customer service at
info@wilcocable.com
and a representative will respond to your inquiry as soon as
possible.
How Do I Program the Digital
Cable Remote Control?
Your remote control is already programmed to control the
General Instrument DCT1000 or DCT700 set-top terminals. To
control another device, look for the list of manufacturers'
three-digit codes in the device codes section of your
remote's manual. Then perform the following steps:
On the remote control, press and hold the
appropriate mode key until the four mode keys flash twice.
The mode key continues to flash.
Enter the three-digit code. After you press
the first digit, the mode key should light and stay on.
After you press the last digit, the mode key should flash
three times and turn off. If the mode light does not flash
three times before turning off, the code is invalid for
the device type.
Repeat the procedure with another device
code for that manufacturer.
Point the remote control at the device
and press POWER. If the device turns on and off, you have
successfully completed programming for that device. If
you have tried all the codes listed for the manufacturer
and the device does not respond, refer to Finding The
Correct Device Code below.
Note that in the TV and VCR modes, the
PAUSE, PLAY, REW, REC and FF keys control your VCR. To
record a program, hold down the REC button and hit PLAY.
Repeat this procedure for any other auxiliary
devices using the AUX key instead of the TV or VCR key.
Master Power Control
You can program your remote control to turn the power on
and off of all of your remote controlled devices when you
press POWER. All devices must be in direct line of site
to ensure proper operation. Perform the following steps
to enable or disable power control for each device:
Make sure all devices to be controlled
are turned on.
Press any mode key for approximately three
seconds until all four mode keys flash twice. The mode
key you press will continue to flash.
Press POWER twice. The mode key will flash
three times and turn off.
Finding the Correct Device Code
If you have tried all the manufacturer's codes on a particular
device, but the remote will not respond, you can identify
the correct code using your remote control.
Turn on the device.
Press and hold a mode key for three seconds
until the four mode keys flash twice. The selected mode
key will continue to flash.
Press POWER. The mode key will stop flashing,
but remain on.
Point the remote control at the device.
Press and release the Cursor Up key slowly
and repeatedly. Each time you press the key, the remote
sends the power off command to the device using a different
device code. When the device turns off, the remote is
programmed with the code that controls that device.
Test whether other functions work using
the remote. If a primary function does not work, continue
to press the Cursor Up key to find another code that turns
off the device. Then test the functions again.
When you are satisfied that all primary
functions are working, press OK to lock in the code. Use
the mode keys to switch control to a device. The four
mode keys light to indicate which device is being controlled.
Recalling a Device Code
Perform the following steps to read the code currently
set for the device. This is useful for retrieving a device
code that was set using the scanning mode.
Press any mode key until the four mode keys
flash twice.
The selected mode will continue to flash.
Press HELP. The mode key flashes each of
the three digits in the device code. A pause separates
each digit. For example, three flashes represents the
number three. Rapid flashing represents zero.
Count and record the sequence of flashes
to determine the three-digit code for your device.
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