DSL SUPPORT - TERMS OF SERVICE - DSL FAQ'S

 
 

This page helps to answer some frequently asked questions.

What is DSL?

DSL (Digital Subscriber Line) technology uses standard copper phone lines to send a digital signal between two points. Because the signal stays digital and does not go through the public switched telephone network DSL allows a much faster data connection. This implementation of DSL uses your current phone line.

Will DSL interfere with my current phone service?

No. The DSL portion of the phone line runs in a different frequency on the same line. In some cases, however, you will have to install filters on telephones throughout your house because some telephones are sensitive to the new frequency.

What will DSL service provide?

DSL will allow you to connect to the Internet at a minimum of 128kbps through 768kbps bi-directional, (about 22 times the speed of a 28.8 modem).

Tech Corner: IP addresses will be assigned using PPPoE. This requires the dsl user to enter a username and password to logon to the internet..

What is Standalone or Naked DSL?

This feature allows customers to enjoy DSL service without residenial phone service.  It does require that an actual phone line is connected to your residence, but telephone service is not required. 

Where will DSL service be available?

DSL will be available across the United States. The current limitation to DSL is your distance from the nearest Central Office offering the DSL service.

What equipment is necessary for DSL service?

You will need a DSL modem. The cost for the modem is currently $49.00. This can be paid upfront or it can be paid in three (3) monthly installments of $16.65. You do not need any special wiring at your location, DSL service will come out of your normal telephone (RJ-11) jack.

How will I order DSL service?

Call us at 215-540-3930 to place your order or just click here to get started. After you order DSL it should take form 3 to 5 days to have it turned on at your location (if available). Dsl orders without an active phone line can take up to two weeks for activation.